“I don’t know how much more she can take, Captain! I’m giving it everything she’s got!”
We have been — experiencing ——— difficulty —— with —— com - mun - ications — here. With time — things —— are —— improving.
It has been a lesson hard learned here at Geppetto’s to NOT simply unplug something which appears to be doing nothing. Time and experience have taught us, most likely, it is doing something. Further, one doesn’t know what has been broken or disabled until it doesn’t work! Forty-five years of operations, advancements in technology and every good idea can make for a complicated mess sometimes.
A couple of years ago I unplugged what looked like an old lamp chord which came out of the wall in the office next to my desk. As far as I could tell it went into the wall and never came out. A few days later, early in the morning, there was sudden loud banging on the alley door. At first I was frightened and then annoyed when I realized it was our dairy delivery driver. Then it hit me…. the delivery buzzer! Sure enough… the old lamp chord supplied the power to the delivery buzzer in the alley. The poor driver was just trying to be heard. I went from frightened to annoyed to apologetic in a matter of seconds. The old buzzer died all together a couple of weeks later when repairs were made to the old security system. You can bet your boots though I’ve still got the old lamp chord plugged in… just in case.
Technology is such a joy! (Deep breath and exhale.) It is with a grateful heart that I report we have been experiencing higher than normal call volume lately. While exciting, this has brought to light issues with our dated phone system. It’s supposed to work like this… when Line One is busy it rolls over to Line Two. When both lines are tied up the call goes to voicemail. Confused by the fact that customers were saying they reached a fax machine… I called Comcast. Turns out Geppetto’s has a mysterious third phone line. It has been part of Geppetto’s “package” as far back as they could see. They had no explanation for the fax tone since we don't have a fax machine. Checking first... I made sure the third line wasn’t being used by our security company for our alarm system. Once confirmed, the mysterious third line was removed. Saving $39.99/month and we are now looking into more efficient, less expensive options all together.
Meanwhile… we are truly sorry if you have had difficulty getting through. Know that we are forever learning, uncovering Geppetto’s rich past and seeking to improve as we advance into the future. As for Line Three… please keep your eyes and ears open for anything which upsets the balance of the universe. If I need to call Comcast back and reinstate… I will.
P.S. We are open for Dine-in. Reservations are not required but are recommended. Takeout & Delivery are also available. 503.378.1271. Be well!