Good Folks in Space
Jason was his name. He called to order for takeout; two pizzas, one large, one medium.
There is nothing like that sinking feeling when something has gone wrong with an order. First… the brain scrambles… you read the ticket over and over… then you stare at the cheese on top and pray you can, with eyes only, properly identify the toppings snuggled beneath. Eventually the truth emerges. Somewhere between Jason’s phone call, training and construction, an error had occurred. Both pizzas were mediums.
“What would you like for us to do?” I asked. Make the large or change the order to two mediums?
Without missing a beat… Jason quickly replied, “Oh no. I’ll wait! We love your pizza… and your Geppetto’s Stardate posts!”
Yes, I am admitting we make mistakes here at Geppetto’s. If we didn’t… we wouldn’t be human. We learn and grow.
Jason left with two mediums and one large. No complaint, no angry tone, no passive departure with a scorpion’s sting through a bad online review or a threat to never return. Jason exuded good nature, smiles, laughter, appreciation, understanding and patience. He was and is an inspiration.
Just because we are not wearing masks and are allowed to open at 100%… the situation remains somewhat the same. The struggle with staffing is real. So much wasted time and money on trainees who don’t stay. We continue the quest and pray for the right ones to emerge. Meanwhile… we give thanks for those like Jason who encourage and inspire us to keep moving forward to better, more stable times. And yes… I did just relate the word “stable” to the restaurant business. Our prayers and gratitude continue! We are thankful for good folks in space.
Please note: We will be closed tomorrow, Monday, 7/26 and Tuesday 7/27 for maintenance and repairs.